AGM Local Partners
EP Plüss GmbH
Dorfstrasse 8, 5745 Safenwil
EP Plüss GmbH
Dorfstrasse 8, 5745 Safenwil
Høgemosevænget 1, 8380 Trige,
Denmark Phone: +45 70 22 25 05
47 Kroton Street，Weltevredenpark，
Roodepoort，1709，South Africa Rugged SA (PTY) Ltd
Safesales 41 P. P. Germanou Street,
AGM aftersales service in Europe
(Please contact firstname.lastname@example.org if can not receive email with delivery notes after 3 working days of submission)
Service Models: AGM X2 / AGM X3 / AGM A8 / AGM A9 / AGM A10
Service for European Customs Union Countries Listed in the Page
Note：Available from Jan 2021！
AGM service in Switzerland and Liechtensteinhttps://www.ep-online.ch/pluess/de/agm-service
Please kindly noted:
1, Official service is only for users who bought AGM phones from Switzerland and Liechtenstein local sellers.
2, Any AGM phones that purchased or shipped from sellers outside of Switzerland and Liechtenstein cannot enjoy the service.
AGM aftersales service in Russia
Service areas: Russia only
Areas outside Europe and Russia, please check with the dealers where you buy for service.
The warranty policies vary from different countries/territories/purchase channels. DOA, Exchange, Return/Refund or any other warranty policies will follow authorized stores under the local government regulations.
Customers in Europe and Russia can get authorized aftersales service. Please follow the aftersales service center requests and submit your cases online. Customers outside Europe and Russia need check with dealers.
One Year Repairing Warranty
Unless otherwise specified by local government or the dealers, the product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item to AGM, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however customers can return it to us at their own cost and pay a fee for the repair. Return shipping fees will be the customer’s responsibility in such cases.
Warranty Exemptions and Notes
1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
2.If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
The customer voids the warranty if they:
• Flash the firmware of a device or root a device.
• Open the body in an attempt to fix the device.
• Modify, remove, customize, or swap parts of the product.
• Use the device in a way that it is not originally intended for.
• Continue to use the item once a fault occurs and causes more damage.
3. Faults caused by network and wireless information service providers (operators) are not covered by the warranty.
4. Even though a repair might be deemed in warranty when returned by the end consumer, this may be overturned by our repair partner during screening of the device.
Please drop email to email@example.com for more supports.
Spare Parts Worldwide shipping
We can deliver spare parts to most countries. If your package isn’t able to be shipped to the destination country, we’ll contact you. Your spare parts orders will be shipped out when ready. On average, you’ll receive your orders within 20 days.
|Country or Region||Arrive within 15 days||Arrive within 30 days||Arrive within 45 days||Average Time Days|
|Spain, United Kingdom, Italy, Germany, France, Portugal||42%||44%||14%||20|
|Netherlands, Greece, Poland||45%||36%||19%||19|
|Thailand, Singapore, Malaysia||16%||46%||38%||20|
You can purchase AGM products from Amazon Europe or other authorized stores.
Due to the logistics limitation, some shops might not be able to ship to your country. Choose one store that is compatible to your needs to continue your purchasing.
1) Check which network standard and which frequency bands your phone supports
2) Search your local network operator via Google browser to learn more about the latest local network standard and the frequency bands; Click here to check (just for reference):http://maps.mobileworldlive.com
3) If there is a frequency bands which your phone supports matched with the local frequency bands, you can use the phone in your country
Find the app "update" or “System update”. It will show that your system is up-to-date after update package installed.
It is normal that the smartphone device gets hot when playing videos or games on it or charging it, however, you can reduce the hot by following actions:
1. Turn off the function and apps seldom used such as Wi-Fi, GPS etc.;
2. Turn down the brightness of the screen;
3. Turn off the apps running in the background periodically and clear cache periodically to keep enough running space all the time;
4. Uninstall abnormal apps with bugs which may cause much heat during running;
5. Do not use phone during charging unless necessary.
AGM provides authorized aftersales warranty in Europe and Russia.
If you are outside Europe and Russia, please check with the dealer where you buy for service.
We add a link to show you how to check the phone, whether it can be used in your country.
1). All our smartphone is unlocked for worldwide use, but please check if your local area network is compatible with our AGM phones, You can check this link: Willmyphonework.net Or " Maps.mobileworldlive.com " To see the network frequency for your country,
Please confirm with your carriers or suppliers before purchasing this product. 2) . Most of the two sim mobile phones have only one sim slot supporting 3G WCDMA / 4G network.
All products bought on agmmobile.com will be sent with registered mail, such as SG post,E-pack and so on, we offer free shipping of registered mail,but if you want to send it with DHL fast shipping way, before you buy, you should contact our servcie and pay the extra shipping fee first.
1).No logistic information for a long time: We will send you tracking number after we sending items, if the losgistic information updated normally, hope you can don't worry about it and just wait more days.If you didn't get the parcel more than 90 days, we will refund you full money.If parcel shows delivery, we do not accept refunding request anymore.You may also need to pay customs tax.
2).Parcel was returned by customs office: If it was hold by customs office, hope you can go there to make clearance as soon as possible, we will try our best to help you to get the parcel from customs,we do not refund if parcel returned caused by buyer reasons.