FAQ – AGM Mobile Official Store


All AGM phones comply with the IP68 standard which ensures resistance to dust and liquids, for temporary or prolonged periods depending on the terminal and under normal use as recommended by the manufacturer. All of our models have undergone strenuous waterproof and resistance tests to comply with these standards as well as the MIL-STD-810H standard. In addition we have also developed our own standard called OEPT (Outdoor Environments Performance Test) to further protect the devices.

All AGM devices are guaranteed for one years. 

AGM Phone can be purchased through this Website Store, AliExpress Store, Amazon Store etc.

1.Check which network standard and which frequency bands your phone supports
2.Search your local network operator via Google browser to learn more about the latest local network standard and the frequency bands; Click here to check (just for reference):maps.mobileworldlive.com
3. If there is a frequency bands which your phone supports matched with the local frequency bands, you can use the phone in your country

Find the app "update" or “System update”. It will show that your system is up-to-date after update package installed.

It is normal that the smartphone device gets hot when playing videos or games on it or charging it, however, you can reduce the hot by following actions:
1. Turn off the function and apps seldom used such as Wi-Fi, GPS etc.;
2. Turn down the brightness of the screen;
3. Turn off the apps running in the background periodically and clear cache periodically to keep enough running space all the time;
4. Uninstall abnormal apps with bugs which may cause much heat during running;
5. Do not use phone during charging unless necessary.

AGM provides authorized aftersales warranty in Europe and Russia.If you are outside Europe and Russia, please check with the dealer where you buy for service.

We add a link to show you how to check the phone, whether it can be used in your country.1. All our smartphone is unlocked for worldwide use, but please check if your local area network is compatible with our AGM phones, You can check this link: Willmyphonework.net Or " Maps.mobileworldlive.com " To see the network frequency for your country,Please confirm with your carriers or suppliers before purchasing this product.
2. Most of the two sim mobile phones have only one sim slot supporting 3G WCDMA / 4G network.

1.No logistic information for a long time: We will send you tracking number after we sending items, if the losgistic information updated normally, hope you can don't worry about it and just wait more days.If you didn't get the parcel more than 90 days, we will refund you full money.If parcel shows delivery, we do not accept refunding request anymore.You may also need to pay customs tax.
2.Parcel was returned by customs office: If it was hold by customs office, hope you can go there to make clearance as soon as possible, we will try our best to help you to get the parcel from customs,we do not refund if parcel returned caused by buyer reasons.

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